Tuesday, August 15, 2006
Back and blogging again...
Hi guys,
A user recently wrote in to us with concerns about the somewhat erratic posting to this blog, and I thought I'd kick off our new commitment to keeping the blog fresh by posting a snippet of the repsonse we sent to him...
"We've been less active than we would like to be on the blog -- this is a result of our team's focused effort to improve the software service and respond individually to customer service inquiries.
We continue to operate in beta because we continue to make significant improvements to our software -- the sort of improvements that need to be watched carefully to ensure they are functioning properly. We are committed to keeping the service free of charge and offered under the "in beta" disclaimer until we are confident that our users will be recieving world class consumer software.
Also, clearly, we need to do a better job on our blog, but we have found that users respond better (and in more detail) to individual responses."
From now on, we are going to do a better job of updating the blog, both with user comments and feedback, and answers to questions.
More to come...
A user recently wrote in to us with concerns about the somewhat erratic posting to this blog, and I thought I'd kick off our new commitment to keeping the blog fresh by posting a snippet of the repsonse we sent to him...
"We've been less active than we would like to be on the blog -- this is a result of our team's focused effort to improve the software service and respond individually to customer service inquiries.
We continue to operate in beta because we continue to make significant improvements to our software -- the sort of improvements that need to be watched carefully to ensure they are functioning properly. We are committed to keeping the service free of charge and offered under the "in beta" disclaimer until we are confident that our users will be recieving world class consumer software.
Also, clearly, we need to do a better job on our blog, but we have found that users respond better (and in more detail) to individual responses."
From now on, we are going to do a better job of updating the blog, both with user comments and feedback, and answers to questions.
More to come...
